On 22nd October, I called Flipkart agent before placing the order about why the 10% instant discount offer is not applying on my order placed through my SBI Debit card, he told me, he will raise an issue regarding it and I can place my order and I will get back the resolution within 25th Oct! On 25th Oct, they called me giving a new reason that, the offer is for only 1 order and it has been applied on my previous phone which I placed its order but I cancelled it later! I told him to kindly go back and check once again, the offer didn't apply for that phone too that's why I cancelled that phone! He told he will escalate this issue and told me to wait for few hours! They didn't call me back so I tried like hell in chatbot to get the call back & then they again came back with a new reason that, it's about the bank problem, contact them! They fooled me by convincing me like that! I thought, ok let me call bank itself! That bank fellow is telling, it's not their responsibility, everything is in merchants hand & when I told the same about this to Flipkart agent again(after trying so hard to get call from them!) He told me, I will look into it, and I will get you the resolution by the end of the day for sure! I waited for more than 10hours to get call from them! But nope! I was wondering, how many days they will do like this and today(after 2days of their promise!), they called me and now they are again back with a brand fresh new reason that, the offer is valid from 26-29th Oct! Seriously?!!! How can terms and conditions change as per present date?!! So according to them, we(customers)were becoming fool looking into the Diwali festive offer which commenced from 21st-25th Oct in which for selective phones, there was 10% discount offer which was CLEARLY MENTIONING everywhere including on products page! So, when I spoke with them revealing their cheating strategies, the lady supervisor named, Manveet told me she is not ready to help me and this is her final resolution! After making me wait for 1 week, this is her resolution, indirectly agreeing that, yes we the Flipkart is cheating you and you better know that I won't resolve your issue because I know it's our cheap cheating marketing strategies for fooling customers and not ready to accept our mistakes openly! I want you to punish them by fining them and telling them to ask proper apology and return my respective discounted amount! I hope you will not support Flipkart for making profit but support customers for fighting for our rights! Thanks! Was this information helpful? |
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