[Resolved]  Flipkart — order id: od[protected]dated 22.6.2020), in[protected]dated 01.08.2020) faulty yu yureka 6000 mobile phone

Address:

172a/5736 Vande Pushpa CHS, 2nd floor, Kannamwar Nagar no 1, Vikhroli East

Re: order id: od[protected]Dated 22.6.2020), in[protected]Dated 01.08.2020)

Good evening

This is to inform you that the issue of refund of faulty mobile is still pending. There is continuous correspondence from my side but till date i have not received any satisfactory response. Only new incidence numbers are created every time i call. My bank details are also taken for refund. Technician visits are scheduled but he does not visit and the matter is not yet solved.
Everytime i am given a new date for final settlement of issue the latest being 07.08.2020. This is going on for the past one month everytime the issue is escalated but there is no action. Please stop taking your customers for a ride and sort out the matter immediately.

Regards
Ravi

05.08.2020
Good evening,

I was assured of a settlement of the issue of refund of faulty mobile before the 5th of august, 2020, but today (04.08.2020) i got a message saying that you cannot process the refund request. I do not understand when you have already taken my bank details around two weeks ago how you can now say the refund cannot be processed. I was assured by your customer support executive on 30/07/2020 that a technician would visit within 3 days and the refund would be credited to my bank account within 2 days of the technician visit, this was also put up on my order section. Today (04.08.2020) after receiving the message of refund request cannot be processed i called the customer support and was told by sneha singh (Mob no[protected] to contact the yu customer care centre, but i very clearly told her that i had purchased the mobile from flipkart and it is you who should call them not me, but still i tried calling the number [protected] she gave me which was not ringing. I again called the customer support and was asked by the executive if the technician had visited when i answered in the negative, he said the issue has been escalated and the problem will be resolved by the 7th of august, 2020 by 3.30pm.
I do not understand why are you dragging this matter unnecessarily, it should have been resolved by now as it is you who has supplied a faulty mobile so you have to sort this matter do not expect the customer to follow up with the seller and its service centre.

Regards
Ravi
Email:[protected]@yahoo.co.in
Mobile no: [protected]/ [protected]