Flipkart — Order ID OD[protected] Product was not delivered

Flipkart — Order ID OD[protected] Product was not delivered

A arshadcomp from Karwar, Karnataka Oct 11, 2021 Oct 12, 2021 This thread was updated on Oct 12, 2021

I purchased a Mi Vacuum Cleaner during Big Billion Days on Flipkart with order ID OD[protected]. The product was scheduled to be delivered on 04.10.2021. The delivery guy didn't contact us for 6 days for delivery. On 10.10.2021 my order got cancelled by the seller stating that delivery was attempted but could not be made. Sir/Madam I have purchased the product at a steep discount using the coupons offered by Flipkart itself. Now they are saying since the order has been cancelled by the seller they will not be able to get it delivered. This is highly unethical of them to get the order placed using discounts and then deny when it comes to actual delivery. I have two complaints: 1. Flipkart has no customer care email ID where I can write my complaints. 2. Please get my product ordered during the sale get delivered. Was this information helpful? No (0) Yes (0)
Flipkart customer support has been notified about the posted complaint. Verified Support Oct 12, 2021 Flipkart Customer Care's response Hi, Order ID:- OD[protected] We are sorry for the trouble caused. The seller has initiated the refund of Rs. 15254/- back to the CREDIT_CARD on Oct 11, 2021 and it will be credited by Oct 19, 2021 as per standard banking procedures. In case, you need any other details, you can contact your bank's customer care using the number mentioned on the back of your card. Bank reference number:- 6339050641836241505046 Your kind understanding and cooperation are appreciated. Thank you. Oct 12, 2021 Updated by arshadcomp See that is the issue with Customer Care. Always trying to avoid the direct issue. This was the root of complaint altogether that I do not want refund, I want my product which I have got at discount after putting so much effort.
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