Flipkart — Order id - od[protected]

Address:

560034

For your information this is my 10th or 12 th mail to flipkart customer care.
With regard to my order id - od[protected] i received the product in a damaged condition. I brought to the notice of flipkart immediately. (You may check my call and mail details in this regard). The delivery person was ready to take back the product. However flipkart executive told not to send with this person as there are formalities and a new pick up will be arranged very soon. This was told 1 month back and till today you guys are not able to arrange a pick up. I was calling in this regard to customer care repeatedly. Last sunday i even spoke to higher official by name ms. Monali (Plz check), where i was insisting that i want to speak to the head. She promised that in four working days my issue will be resolved. As i see you failed again.
I am not sure whether this mail give some response or relief to my problem??? But tomorrow i decided to file my case in consumer forum also.
I purchased the product only b'cos of flipkart. Now i think i can buy anything other than what flipkart offer.
Horrible service and pathetic response
Dr. Manjula talluri
[protected]