Flipkart — Order Id OD[protected]

I buy a Levi’s jacket from Filpkart in red colour costed me 3390 with the order I’d OD[protected] and received a green colour which is damaged, l asking for return and refund but it is still pending, asking for scan copy of id proof to upload on online portal. not able to understand why it is required. Kindly arrange the return and refund money.
Now they force me to provide the id proof.

Regards
Nitesh panwar
[protected]