[Resolved] Flipkart — Order is not delivered || Flipkart || order id: OD[protected]

Arup Kumar Mitra

Address:

Flipkart Internet Private Limited Ozone Manay Tech Park, #56/18 & 55/09, 7th floor, Garvebhavipalya, Hosur Road, Bangalore- 560068. Karnataka

Hi Team,

I am not getting proper support from Flipkart customer care executive for the above order ID.

There are multiple follow ups on this product. I am suppose to get resolution of the escalated ticket (Ticket no: IN[protected] on 27th May 2020. Till now there is no resolution on this issue.

I would like to give some background on this issue.
After placing the order, I check the status and could see that Packed and Shipped date is on 3rd June 2020 and Delivery date is on 28th May.

I raised this concern on the same day and followed up continuously but didn't get any response from Flipkart support team.

They have mentioned that there is a glitch in Packed and Shipped date, to resolve the issue they have created the above ticket but yesterday, 27th May when I checked for the status of the product I see that there is no progress and the resolution date is changed to 28th May.

May I know what is going on with this order and when can I get my order.

Please note, I have placed this order as I saw that Flipkart will get this order delivered by 28th May. If I am not receiving my order by 28th May, today then the purpose of raising this order is not fulfilled.

I have spoken with on of the Customer care executive (Rishab Bundela on[protected] around 9:21 pm), he has suggested me to cancel the product and was not ready to help.

Now they are asking me to wait till 2nd June to get resolution on this issue. To get information on the product if Flipkart is taking 9 days then I have to say that, complete process which Flipkart follows, is a big failure.

I am frustrated by Flipkart customer service support.

Looking for your reply and support on this ASAP.

Kindly contact me as soon as you can.

Registered mobile number: [protected]
Registered mail id: live.[protected]@gmail.com
Product name: LG 1.5 Ton 3 Star Split Dual Inverter AC

Thank you!

Best Regards
Arup Kumar Mitra

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May 29, 2020

Complaint marked as Resolved

Company haven't taken any steps to resolve my issue

Flipkart customer support has been notified about the posted complaint.

Verified Support

May 30, 2020

Flipkart Customer Care's response Hi, We are sorry to let you know that your order for the product 'LG 1.5 Ton 3 Star Split Dual Inverter AC - White' has been canceled due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 29 May 20 and it will be reflecting in your credit card by 03 Jun 20. Please check the previous statement/unbilled transaction of your credit card before reaching out to the bank. You may contact your bank’s customer care with the reference number (053244) using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.