Flipkart — order no. od[protected]. customer name: william john

Address:

Global Education Trust, No.97, Canal Road, Girinagar, Kochi - 682020, Ernakulam, Kerala, 682020

I had booked a redmi note 7s with exchange of my old mobile phone for rs.850/- and picking charges rs.100/- vide order no. Od[protected]. Though the item was delivered today, the delivery boy was not ready to pick up the old phone saying that there is a minor damage in the corner of the phone. Actually the phone is working condition and no physical damage exists. Only a plastic line in the border of the phone is torn as per the delivery boy and he rejected the old phone.
You may please note that the exchanges are done for used mobile phones and the price assessed is very very low. I feel the rejection of exchange phones is to cheat the customers as the customer will be compelled to take the new phone by paying cash for the rejected phone. Please look into the matter and do the needful to pickup the old phone and refund my amount.