[Resolved]  Flipkart — order not being delivered even after 4 weeks

I have ordered a gas burner on 23/10/19 on flipkart with order id : od[protected] and it was supposed to be delivered by 30/10/19.
It has not been delivered to me yet even though it is a prepaid order. Each time raise a complaint on their website they give a timeline of 5 working days but no call no acknowledgement no resolution of complaint has been made so far.
They have the worst customer service and their customer care is absolutely useless, everytime i call them for status update they only ask me to wait.
Kindly deliver my product or atleast provide me details of delivery executive.