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Flipkart — Order not delivered and Payment not refunded

Address:Flipkart
Website:Flipkart

Ordered a phone in Flipkart on 22nd June and on 25th June status is shown as Out for delivery. As of today 13th July, product is not delivered and no refund is made.
I have paid for the order and Flipkart is not resolving the issue.
Its already been 20 days and issue is not resolved.

Flipkart order id OD[protected]
Ekart Logistics tracking id - FMPP[protected]
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