Flipkart — Order not delivered by flipkart

I have ordered on flipkart on 22 sap 22 and delivery date is 3 oct 22 but flipkart not delivered my order today 10 oct 22 but no one can respond me on flipkart suport customer service no one know were is my ordar i allready pay for my order but flipkart not delivered my order I never expect flipkart do this and theare is no cancel option Flipkart says u are not elegable for this ordar .