[Resolved]  Flipkart — Order not delivered on time still waiting for the same

Address:New Delhi, Delhi

I have placed an order on 17th August-14 with Order number OD[protected] the expected delivery was on 21st August-14 and till today there is no intimation of order not being delivered and while I called today the customer service call centre they are now asking me to grant 4 additional working days to get the order delivered which is purely harassing a customer as I have to gift to my friend whose Birthday is due today...moreover since I paid for the product online while I purchased they seem to be now least interested with the delivery of the Product to consumer.
I was also surprised to hear that the order is being shipped from New Delhi and it will take around 10 days to get a delivery within New delhi as there are some Logistic issue with FLIPKART however I have questioned them regarding if there was an issue that is there Internal issue and why the Consumers have to bear this out and why they have not intimated me within the timeliness so that I can look for other alternatives.
Kindly help me with the same.


Regards
Biswajit
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Aug 14, 2020
Complaint marked as Resolved 
Aug 25, 2014
Updated by dasb007
I received the product today and guess what"The MOTO E" mobile packet has been packed with a stone inside the packet and I am enthralled to know this that this has happened with many of the customers of Flipkart (as per the Courier boy) as I opened the packet in witness to him.
The incident ticket opened is
Incident:[protected] to which the customer service has yet not reverted with a call that my order will be delivered in next day...I am mentally harrassed so much that this online experience is Worst shopping nightmare in my life...THANKS TO FLIPKART.
Kindly help to resolve the issue at the earliest so that each penny that i have invested in buying a new cell is not wasted and Consumers are not cheated in such a way
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I received the product today and guess what"The MOTO E" mobile packet has been packed with a stone inside the packet and I am enthralled to know this that this has happened with many of the customers of Flipkart (as per the Courier boy) as I opened the packet in witness to him.
The incident ticket opened is
Incident:[protected] to which the customer service has yet not reverted with a call that my order will be delivered in next day...I am mentally harrassed so much that this online experience is Worst shopping nightmare in my life...THANKS TO FLIPKART.
Kindly help to resolve the issue at the earliest so that each penny that i have invested in buying a new cell is not wasted and Consumers are not cheated in such a way
I had placed an order on 19th August-14 with Order number OD[protected] the expected delivery was on 23rd August-14 and till today I did not get my order. When I called the customer service call centre they asked me to grant 4 additional working days, for which I agreed and waited till 27th August to get the order delivered. On 27th itself they are again asking me to grant 2 more days to get the next update rather than product which is highly unprofessional and irritating. Moreover since I paid for the product online while I purchased they seem to be least interested with the delivery of the Product to consumer.

I was also surprised to hear that the order is being shipped from New Delhi and it will take around 10 days to get delivered to Lucknow as there are some Logistic issue with FLIPKART however I have questioned them if there was an issue that is there Internal issue and why the Consumer have to bear this out and why they have not intimated me within the timeliness so that I can look for other alternatives.

Kindly help me with the same.

Regards,
Anurag Srivastava
[protected]

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