Flipkart — Order not delivered - Requesting for cancelation and refund

I have a bad experience ordering at Flipkart. Order# OD[protected]. 11, 516 INR. Order placed 3rd July 2022. Flipkart didn't deliver the order yet and when I ask to cancel the order and provide a refund, they neglect to do so. Could you please cancel the order and provide a refund?
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Same issue I am facing
I have ordered 6 items from flipkart. Paid the full amount.

But i received only 5 items.
I have been calling and informing flipkart from last 15 days
No one bothered about it.
They says the concerned department will call you
But i have not received a call from them till now.
Every second day they set the status as resolved.
I have to call again to reopen the issue

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