[Resolved]  Flipkart — order number od[protected]

Address:	Bangalore Urban, Karnataka, 562125
Website:	Flipkart.com

This is regarding an order that i had placed on 5th of June 2017 for a housefull shoe stand.

My order was placed and the shoe stand was delivered on 23rd of June 2017(Friday). To my dissapointment, i saw that the item was missing a hinge due to which a door could not be fixed.

The service and installation guy told me to raise a complaint and that the issue would be resolved in 1 week. I tried calling Housefull customer care but nobody answers the call, i sent various mails to them, but got no responses. (Please see attachments )

Finally, i called up customer care of flipkart and asked them to help fix the item or replace the item. Flipkart executive told me that they dont see an option of replacement, but only can request for a return. I agreed to return the item and placed a return request on 26th of June. Please note that my order still says that they accept replacements within 10 days. I got neither replacement nor refund.

Promised pickup date for the item was 16th July. I tried to call flipkart customer care 3-4 days before 16th of July and kept getting false assurances that the item would be definitely picked up by 16th of July.

On the 17th of July, i was surprised to see that the item was marked in flipkart as return cancelled by the seller due to policy terms.

After the promised pickup date, also, i kept calling flipkart daily, and I get nothing but false assurances saying that i will be getting calls within 1 hour, half hour, within 24 hours etc.

I understand that in my case, the seller : Housefull has not been responding. I do not understand why flipkart has to have such a horrible seller in their website. I also do not understand why its taking so much time to resolve a simple refund issue.

I have decided that this is the limit of my patience because, i will be travelling abroad by 24th of this month. I have decided to post this issue on consumer complaints forum, and I have also decided to make this issue of mine public using facebook, and any other social media available to me.