[Resolved]  Flipkart — order number od[protected] poor service from flipkart not delivering product on time

Website:

www.flipkart.com

I have placed the order on 13th may 2018 for the mi led smart tv and it got delivered on 21st may 2018 even after reaching the delivery location center in kumbakonam by 15th may 2018 which is just 13 km from the delivery address. But i got the delivery on 21st may 2018 only. What were they doing for the 7 days with the product and just simply kept the status not delivered due to time constraint. What time constraint for 7 days, once i logged the complaint with the gati courier, after so many repeated calls, they came and delivered on 21st may 2018 midnight 12.30 am and took 200 rupees to deliver the product and why they are saying its free delivery if i need to give them money to get the product that too in the midnight. The next day installation person came and opened the box and said that tv front panel is broken and i have reported to the flipkart thru app and website and phone, i got the reply that complaint or replacement function is not working, please wait for sometime. Then i have waited for a day and raised the replacement request. Then the custom procedure starts as per flipkart but they started harassing my father from different places, different phone numbers about the product and when i can come and install the new product, when i can come and visit for the service, etc, etc, finally they told on 2nd june that your product will be picked up by 6th june 2018. Then i called up them and asked on 4th june 2018 that who will come to my address and pick the product. If you can give me the details, i can give my father, then they said, they dont have information as they have not assigned anyone for this pickup. How come they will come pick up on 6th june even they didnt even assign a person for pickup on 4th june 2018. So again i called on 6th june 2018 morning to flipkart and asked when and who will come, they replied that today your items will be picked anyhow and wishmasters will come and pick up the product. But around 6 pm on 6th june also, its not done yet. For a simple replacement for the issue like screen broken also if they take 50 days or more to deliver it and i dont know will i get the product or not if they do like this. Another funniest/worst thing is i have bought the tv with the extended warranty which already started from the day i have purchased not from the day product has been delivered to the customer. When i ask for more information, they just dont want to listen to the customer, they just keep the phone down. Its nearly irritating to the customer if a customer service representative behaves in this manner. I never experienced this kind of harrassment from any kind of ecommerce websites including flipkart. Now i have a bitter experience with this people, surely i need to avoid flipkart and also tell others to distance away from these people. If i get the product replacement with the good condition or get the refund means on time means, it would be good for me to take next steps for purchasing a tv for my home.