Flipkart — Order placed but not reflecting in the order section

I had placed an order for a Tcl tv on 27th September 2023. But the order is not reflecting in the order section though money has been debited. I called the customer service but was told to wait for 24 hrs. Today, I called again and was told to wait for another 24 to 48 hrs. Then I was told by another that the order had been cancelled and the amount refund has already been initiated. She will share the refund id with me over mail and phone. But I dint receive any intimation. Then another person told me to wait till 2nd October and said that the earlier person had lied. This is highly unacceptable and unexpected response from a company like flipkart. I can now neither cancel my order nor buy another TV. I have to just wait. And there is just no order reflecting on flipkart.
What to do?