[Resolved] Flipkart — order status changed to delivered but never received the product

Afrozjahan Mujawar

from Mumbai, Maharashtra

Address:

Knowledge city Salarpuria Sattva, 20, Inorbit Mall Rd, Vittal Rao Nagar, Madhapur, Hyderabad, Hyderabad, Andhra Pradesh, 500081

I ordered an item luxliss keratin smoothing treatment 100ml from flipkart. I never received this product but suddenly the order status is changed to delivered. Also, when i try cancelling the order. They accepted my cancel order and accepted for refund of the amount for the product but even the refund is cancelled. Now neither i have the product nor the refund. I do not understand this kind of fraud which they do to customers. I am not sure if anyone has faced this kind of issue earlier and would like to know the resolution on this from flipkart end.

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Oct 3, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2019

Flipkart Customer Care's response Hi Afrozjahan, We are writing to you "LUXLISS KERATIN SMOOTHING TREATMENT 100ML" in your order id OD[protected]. The seller confirmed that a refund has been completed on 31 Aug 19 and would be reflecting on your account by 11 Sep 19. Hope this helps!