Flipkart — Order was cancelled, refund not initieted yet, order id - od[protected]

Address:	Murshidabad, West Bengal, 742149
Website:	flipkart.com

Order cancelled, i got a cofimation mail that my refund is initieted on 16th november, but as i'm checking on details, its still showing not initieted, i called serval time of customer care bt no satisfied information has been given yet, i have attached the confirmation mail, kindly do need full