[Resolved]  Flipkart — Ordered delayed 2 Weeks[ Order ID : OD[protected]]

Address:

Bangalore

I'm very Disappointed with your Customer service and Product Delivery.
I have ordered Moto G10 Power, June 3rd, 2021. Actual Delivery Date is 8th June 2021.
On 8th June Morning stating that your order will be delayed and will be delivered before 14th June.
which is not at all acceptable, we planned this for a Birthday gift and plan to present on 9th June 2021.
As soon as I got a message stating that Order would be delayed, I tried to call customer care and one of your agents heard all my story and placed the call Hold for a while and said that due to some technical issue we were unable to check. She requested me to give a Request again.
The 2nd time I called again after some time with no proper response, when I checked the FM ID order placed in the Kolkata Retail store, I'm based out of Coimbatore. when customers place the order this should reach a nearby retail store[Coimbatore or Bangalore], that does not at all happen in FlipKart.
Hence again i have reached your customer care to explain all my story and then they agree to transfer to the Escalation Team.
One your colleague from Escalation Team pick the call and told again all my story, He said that complaint already registered and we will deliver as much possible. I have said that I am very disappointed with your service and agent on the call.
However there is no use if the phone is delivered, hence i have requested him to compensate either by discount. He said that we noted all these points and will get an update by 11th June 2021.
Till now no update, also my order in the same stage today, when i was placed the order on June 3rd 2021.
Please note that They will keep me updated on 11 June 2021, but that also did not happen, they sent an email to give you an update on 12 June 2021.