[Resolved] Flipkart — ordered item not shipped by seller, forcing me to cancel the order after one month

saravananmrpl

from Kumta, Karnataka

Address:

Dakshina Kannada, Karnataka, 575030

I ordered total 8 items during big billion day sales of flipkart on 11.10.2018. 6 items have been delivered. but 2 items are not yet shipped. Post one month of Order date, i raised a query to flipkart regarding status of my order. Now flipkart tells me to cancel the order as seller is unable to ship the item. order page shows that item is waiting for courier pickup from 14.10.2018. but item is not shipped. totally 5 times flipkart customer care personnel forcing me to cancel the order. they also said that, if i dont cancel the order, seller will cancel the order. both items are presently available with same seller "retailnet". if i cancel this order, i will be incuring loss of Rs 1610

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Dec 23, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Nov 21, 2018

Flipkart Customer Care's response Customer raised a complaint stating that the product was not delivered, however, the status has been updated as delivered. We have interacted with the customer and informed customer that courier service provider has updated the status wrongly. Hence, requested customer to place a fresh order for the same product. Closing the complaint from our end.