Flipkart — Ordered Sleepyhead Queen Size Bed but received it in damaged state

I have ordered Sleepyhead Queen Size bed from Flipkart and recieved it on 11/08/2022. Much before it was updated in their application. On initial check we and technical person from Flipkart had found lots of cracks and scratches in wood along with that bolts were missing during assembly. Technical guy himself asked us to return but on multiple call with customer care and even after raising incidents IN[protected] return was not initiated. It was throwing technical error from flipkart mobile and chrome application. We also had multiple call with them through their contact us section but even then no resolution of the problem and instead of returning the product they always give new incident id. I have raised dispute against that transaction to my SBI bank[protected]. We want Flipkart to return the product and refund our amount. Please do the needful.