Flipkart — Orderid Is - OD[protected]

Instead of sending Organza saree they sent wrong product. I have called their customer care four times and raised return requests five times. Instead of providing the correct product, again and again the seller says that I have not provided clear images of the product. It has been almost two weeks now. Either Flipkart is scamming or the seller is scamming. They expect us to give up by making it difficult to fix THEIR mistake.
i raise so many times requests for customer but they are not able to provide resolution just saying sorry and all.
orderid Is - OD[protected]
I suppose this Flipkart plus membership is just a hoax and of no use to the customer.
I have tried to reach out to customer support but nobody seems concerned about my issue and the calls get disconnected every time.
Whenever I ask the Customer rep to transfer the call to escalation team/manager they put me on hold and disconnect the call.