Flipkart — pantene shampoo

Address:	Varanasi, Uttar Pradesh
Website:	Flipkart

I have ordered pantene long black shampoo with order id OD[protected]. The product was delievered by 10th july 2019. When i opened the packet, product was damaged so i filed a replacement request. The official said that the delivery boy will pick up original delivered item by sunday 14th july but no one has come to take product. After 14th july I again call them they said that your request has been cancelled please make new request so I make a new request which was cancelled again. I feel helpless. Please help