[Resolved] Flipkart — pathetic customer service and management

 
1 Review
 tarun_singh1122 on Mar 6, 2018
Order id - od[protected]
This is highly disappointing, the way this issue is handled by unsolicited and fabrication of facts.
Without my authorization, you folks keep on playing around with product requests, it seems this issue is forever.
First, received defective order, then placed request for replacement as per the policy, waited for 2 weeks, nothing happened.
Then suddenly someone from your team canceled and order return with refund and received call too for the same. Now, to my surprise, seller confirms replacement and you give a date of 5 weeks from original order placed.
Pls check all call records, that’s a scam going on within flipkart.
Now all of a sudden, your seller agrees for replacement. It looks like flipkart is more seller centric then following normally practiced customer centric approach by other online retailers. This won’t pay you.
And your seller, he is master of cheapness and flipkart, as you just follow his orders, keepe ng aside welfare of your customers. When he himself is not following his policy, then how dare you folks can force customer to fall in line.

pathetic customer service and management
pathetic customer service and management
pathetic customer service and management
pathetic customer service and management
pathetic customer service and management
pathetic customer service and management
pathetic customer service and management
pathetic customer service and management
pathetic customer service and management
Complaint marked as Resolved Apr 14, 2018

Complaint Status


[Mar 06, 2018] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response, Mar 07, 2018
We will revert on it.
Updated by tarun_singh1122, Mar 07, 2018
Received call, with assurance to resolve this issue. Let’s see if Flipkart can keep their promises. Hope they fulfill their commitment this time.
Will update as soon as issue gets resolved.
Verified Support
Flipkart Customer Care's response, May 29, 2018
Customer raised a complaint stating that the product delivered is defective. We have interacted with the customer and raised a return request with the seller for the refund of the order. The seller has confirmed that the refund has been completed on March 26, 2018. Hence, closing the complaint from our end.
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    Flipkart - pathetic customer service and management