Flipkart — Pathetic response from customer support for Replacement/Refund

Address:

Visakhapatnam, Andhra Pradesh

I wanted to return the product and requested to replace or refund my amount at the earliest. Am not at all happy with the product and want to return it ASAP. Flipkart said 30 days easy returns (hassle free) and i trusted that my problem will resolved but you guys have all the reasons in the world to convince the customer to keep his product. When i initiated the return process online i have got a call from customer care and they said i will get another call from Technical team they made me follow troubleshoot steps which i did and atlast they themselves come to an conclusion that my product is absolutely fine and if i still wanted to replace or need a refund i have go to service center and get a written confirmation from them? I really do not understand if this makes any sense. You guys say it 30 days easy or hassle free returns does this make a easy and hassle free return process. You are making me do all the unnecessary stuff to return a device. I NEVER EXPECTED THIS FLIPKART and I WANTED THIS MATTER TO BE LOOKED INTO VERY SERIOUSLY. Please replace or refund my amount at the earliest