[Resolved]  Flipkart — Pathetic Service by Flipkart

Address:

Chennai, Tamil Nadu

I bought a pair of shoe from Flipkart on 7th Jun and the same got delivered on 12th Jun. There was supposed to be 3 pairs of shoes in the parcel. However it had only 2 pairs. I raised a complaint with Flipkart customer care on 12th June. I was promised that the reseller will update me about the 3rd paid. In spite of several calls and emails to Flipkart, this issue remains open. The pathetic part of the issue is that the Flipkart executives kept responding as if all 3 items were delivered. Neither the reseller called / updated me nor the Flipkart team updated. Every time they kept saying the reseller will get in touch with me in next couple of days. The worst part is that the customer care executives - both on voice and email support - were very insensitive to the issue and were taking the customer for granted. When i mentioned that i will take this issue to consumer court, Ravi, who handled my issue today, sounded as if he didn't care about my concerns. That was my last purchase from Flipkart. And i will ensure that i stop at least one customer from buying things on Flipkart and to the extent possible let my friends know about this experience through the social media platform.