[Resolved] Flipkart — Pay later payment penalty

[Resolved] Flipkart — Pay later payment penalty

V Vaibhav7597

My account was blocked in august and i was not able to make payment of my paylater for august. I had raised the issue on 27th august and they had sent me the link on september 15. Almost 20 days later. I paid and after 3 days they are send me mails regarding 200rs due for penalty. Why should i pay for penalty, i have been contacting them on this matter from august 27 then why did they send me link on 15th september. Its flipkart's fault and now they are asking me to pay for the penalty too. I have already paid my due on 16th september and now they are mailing me for 200rs penalty Please resolve the issue +2 photos Was this information helpful? No (0) Yes (0)
Sep 28, 2020 Complaint marked as Resolved They have waived off my penalty fee amounting rs 200. Flipkart customer support has been notified about the posted complaint. Sep 21, 2020 Updated by Vaibhav7597 PLEASE REQUEST FLIPKART TO CONTACT ME through call on this issue. they havent mailed me yet Sep 21, 2020 Updated by Vaibhav7597 at least flipkart should contact me on this issue, at least send me a payment link to pay for due amount because i am not able to pay through the link they had sent me alongwith the statement(because my account has been closed). Verified Support Sep 21, 2020 Flipkart Customer Care's response Hi, We are sorry to let you know that our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account. We are sorry to hear that you’re having issues while using Pay Later services. We’re writing to you about the total overdue amount for ‘Flipkart Pay Later’. To avoid the lending partner from taking any legal action, please pay the total overdue amount of Rs.2331/- by clicking on this link provided here https://rzp.io/i/kk4xmXJ We would like to thank you for your understanding. Sep 22, 2020 Updated by Vaibhav7597 Dear Flipkart, I have already paid for month of august. My concern is regarding the late fee being imposed on me Flipkart had sent me the link on 15th september and I had paid for that on 16th. Prior to 15th no link was sent to me regarding the payment, then why should I pay for the late fee its flipkart's fault not mine. Still if you can send me the payment link for the late fee within a week, do send me I'll pay that too. I you can't then i will file a case against you in consumer court. So I am giving you 7 days. 8th day is mine, I will knock the door of consumer court. Verified Support Sep 30, 2020 Flipkart Customer Care's response Hi Vaibhav, Thank you for writing in. We are sorry to hear that you’re having issues while using Pay Later services. We certainly understand your concern. We are sorry to inform you that the penalty once levied for late payment of your ‘Flipkart Pay Later’ transactions cannot be waived off. We would like to thank you for your understanding.
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