[Resolved] Flipkart — Payment done but product taken back from doorsteps

Jai Narayan Singha Roy

from Noida, Uttar Pradesh

Address:	731234
Website:	www.flipkart.com

Dear flipkart team,
I have purchased using my sbi debit card a purchase of rs 339 having transaction number txn#gs[protected] from your website naming printland back cover for htc desire 326g dual sim with order no[protected] on 22 september. But surprisingly aquiring your quality service team, one agent came to delivery address & asked for payment of the same. I guess this mode of payment is said cod but if the payment has been confirmed from your side then why the hell did the guy asked for payment at delivery time? Not only that, the guy has closed the complaint stating that it was rejected frm my side. Need proper justificatin from your side. Hope i dont need to give reminder for this issue, as i myself work in customer service sector & is very much aware of the systems & processes.

Thanks & regards,
Jai narayan
[protected]/[protected]

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Jan 2, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2016

Flipkart Customer Care's response Hello,
Greetings from Flipkart!
We are unable to find order detail or contact information hence we request you to contact our customer care on below detail.
Call us:
We're available 24 hours a day.
[protected]
Mail us:
[protected]@flipkart.com
Hope this helps !
Thanks for shopping with Flipkart.