Flipkart — payment fraud in flipkart customer service

Address:

Pune, Maharashtra

I hope you will sort out my issue, below are my order details and detailed story. Incident:[protected] Order ID: OD[protected] #1. I registered for the Red MI Note 2nd Dec sale, I tried at 2:00pm but I could not get that. #2. Again I register for 9th Dec sale and after a week wait I was lucky and this time I got that phone; I made payment of Rs 8999l- immediately (Please check the attached my credit card statement image file named "First Payment"). #3. But flipkart never delivered this order to my Pune address and without my consent flipkart cancelled it and initiated my refund which I got back on 16th Dec (Please check pdf file named "Refund and Second Payment") #4 Now real issue is - on the same day i.e 16 Dec I got call from flipkart customer care executive named "Karthik". I told him that I waited for this mobile for long time and that piece is allotted to me so why you cancelled that without asking me; he said that's not a problem, I can make payment back to flipkart. He also promised me that flipkart will deliver my order on the same day -16 Dec by 7:00pm. He sent me an email using email id - [protected]@flipkart.com (Please check attachment maned "Email from Karthik") with a link for repayment to flipkart. I made payment using that link immediately (please check file name "Repayment Transaction" and my credit card statement file name "Refund and Second Payment"). #5 Please be informed that merchant name for first payment was "FLIPKART INTERNET PRIVABANGALORE " and merchant name for back payment was "FLIPKART.COM MUMBAI" #6 After this Red MI Note, I ordered two items (below are the order details) and I got both of them delivered properly on the same address; so why not Red MI note??? OD[protected] OD[protected] #7 I waited for delivery on 16th and 17th but I didn't get it, from that day on-wards I am daily writing emails and calling flipkart but nobody is giving me stratifying answer of following questions ***Question 1 - If Red MI note is allotted to me on 9th Dec sale then where is my piece. ***Question 2 - Where is my second payment?? As per your executives its not reached to flipkart. ***Question 4 - When I will get delivery . ***Question 5 - What about my time for emails, calls and mantle torture of repeating same story so many times. Finally; Sir, please be informed that people blindly believe and respect flipkart service, and you guys should not let us down. So hereby I request you please look in to this matter personally and send me my delivery as soon as possible. Please note that I don't want refund. Please call me on +[protected] as I am out of country now