[Resolved]  Flipkart — Payment not yet refunded

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www.flipkart.com

Short Description : * 30th Aug i ordered the Mi4 Mobile in flipkart and paid full payment through my friend Credit Card. * After few days the seller itself cancelled the shipment and arranged the replacement with call notification. They only updated the status. *Delivery address is Tiruvannamalai and i tracked the Product reached until Pondicherry. from their only i started facing the issues and the delivery process was stopped. *Then suddenly 8th Sep 12.15PM i got a call from [protected] this number they itself informing that "your order is cancelled due to some issues, your amount will be credited within 21th September" I not received the amount, They extending the date again and again. Please solve my issues as soon. or else i want to pay interest also after the due date. its really burden me a lot. Complete History: Hello, Flipkart is my favorite shopping place but the name of Flipkart is dragged down to gutter because of the customer support that you provide. Even though 9/10 services provided to the customer are good but that one real bad experience is spoken out loud. There is lot of issues posted and unanswered. I have been hearing about more and more people experiencing issues with Flipkart services. You may have difficulties in identifying real problem and providing solution in short time but end of the day the brand name gets spoiled. There could be problem in the process that is followed by customer care executives or in other words there is a lot of scope to improve the customer care process that you follow right now. I placed order for a mobile phone and was expecting it to be delivered but it did not happen then I checked the status, my order item had reached Pondicherry after which I received a call from Flipkart stating that due to technical issues the order item is returned and a replacement will be made. (During transport how did they identify the technical issue with my order item?). They explained a different story over phone and they write a different story in mail. (What is the real reason? Am I supposed to believe the guy who called me or the mail I received?) After which the replacement order is also cancelled without my knowledge. The least thing I am expecting from you after all the pain I have gone through is to refund the money that I paid for my undelivered order. Customer voice support is playing football with customer’s feelings. Refund initiated officially by Flipkart: 12 September 2015 First expected refund date given by customer care: 21 September 2015 Second expected refund date given by customer care: 25 September 2015 Third expected refund date given by customer care: 28 September 2015 Fourth expected refund date given by customer care: 29 September 2015 No one will appreciate the solution provided after a month or two. And with this many different dates I really doubt that if Flipkart will refund the money or will keep extending the dates. Do any of your employees have authority to decide or will everyone keep passing the responsibilities to others? I have to explain the same stories to the new person after which he will give me a different date. I spoke to the following people. Mr. Sumit Soni (Floor Supervisor) Ms. Kadambari (Assistant Manager) Mr. Ignati (Floor Manager) Mr. Pradeep(Floor Supervisor) Mr. Adnan(Floor Manager) Apart from these peoples I have spoken to few more other un-named customer care executives. I don’t welcome any of the response I have received let it be from the executives or the supervisor or the managers. Standard responses that I received from customer support - “Your refund will be initiated as soon as possible” no matter the date when I called first. When is this as soon as possible? - "Within 24 hours our concern team will get back to you" if this is not the concern team why in the lords name they entertain my call. They should have forwarded my call to the “concern” team when they know this is out of their scope. - “I’m initiating your refund now; give us 7 working days / 3 working days to complete the refund process”. In reality how many times you will initiate my refund and how many days you will need totally. - “The responsible person is not available” doesn’t Flipkart practice professional methods like work delegation or proxy assignment in case o[censored]navailability of resources. - “We cannot transfer call as we are facing server breakdown” – lame old school excuse - If they Can’t tolerate they cut the call(without thinking why customer is worrying) the below two people did for me o Karshima – Executive (She simply said the reason and cut the call) o Adnan – Floor Manager (He said wait I do call transfer to senior manager) Worst Think i found on flipkart “Even with this much effort and follow up I did, they not at all Initiated the Refund yet” With Grievance, Flipkart’s Sincere Customer   Order details: Product Id : OD[protected] Order Date: 30 August, 2015 12:11 PM Adress : XXX Tamil Nadu First Delivery Date: Wed, 16th Sep Replacement (Return ID:[protected] Pick up has been scheduled. We'll pick up the item you wish to replace by Friday, 11 Sep'15 Amount Refund date Start: 12-SEP Amount Refund last date: 21-Sep Mails received from Flipkart: Dear Customer, We are continuing to look into your issue on priority. We reassure you that we will resolve your problem by 25 Sep, 8:00 PM. Thanks, Flipkart Customer Support [protected][protected]------- Hello, Order ID - OD[protected] Product - Mi 4 Thank you for writing in. I certainly understand your concern regarding the above product. I would like to inform you that your issue is already with the concern team and they will get back to you with an update with in September 28, 2015. Hope this information helps. If you need any further assistance feel free to get back to us. We are always looking for ways to improve the way we serve you. Regards, Sanjukta Dutta Flipkart Customer Support [protected][protected]------- Greetings, Thank you for contacting us! This is an automated response and is for your reference only. You need not reply to this mail. Your incident id is:[protected] We will get back to you as soon as possible. Please find below, the summary of your request. Date: 25/09/2015 10.47 AM Issue: Order Payment/refund / I haven't yet received my refund Message: Hi, Today is deadline for refund amount. My amount not Credit yet. So Should you try amount created with in today. I need response quickly. If you need contact me follow the number : +91 xxxxxxxxxx Customer Support www.flipkart.com [protected][protected]-------