Flipkart — Persistent issues with service and unresolved complaints

Amit Gahlot
Attachments
10:05 AM (2 minutes ago)
to cs

I hope this email finds you well. I am writing to express my extreme dissatisfaction and frustration regarding a complaint I raised about a Boat airpod product on December 12, 2023. As a valued Plus member of Flipkart for the past 8 years, I am disheartened by the prolonged and unsatisfactory resolution process.

My return for the Boat airpod as it is in extended warranty from one assist, priced at Rs. 799, has been pending for nearly three months now. Despite repeated assurances from your customer service representatives, the issue remains unresolved. The promised executive visits for order pickup and wallet refunds have not materialized, and this has become an ongoing source of harassment for me.

I have patiently cooperated with Flipkart's instructions and timelines, but as of the latest communication, February 19, 2024, is stated as the final date for order pickup and issue resolution. This continuous delay and lack of concrete action are unacceptable, especially considering the long-standing relationship I have had with Flipkart.

I believe in the values of Flipkart and have always appreciated the seamless shopping experience provided by your platform. However, this particular experience has left me deeply disappointed. I expect a prompt and effective resolution to this matter, including the pickup of the order and the reimbursement of the amount into my wallet, as promised on numerous occasions.

I hope this complaint is taken seriously, and necessary steps are taken to rectify the situation promptly.