[Resolved] Flipkart — phone dead - never returned after i gave for service - no information on my swipe mobile - complaint# tn-che-ski3159

Shinoj Palliprangat Maliyil

from Bengaluru, Karnataka

Address:	600071
Website:	Flipkart

I bought a swipe elite plus midnight blue model (16gb) on 2016/09/10 using flipkart. Please refer the attached invoice.

Have been using this phone since september 2016 and in august 2017 the phone wouldn’t start. Since it was dead, i took this to the service center (Sk info system, chennai) in anna nagar, chennai on august 12th 2017. Please refer the attachment with name “tn-che-ski3159”.

It has been three months and i would have tried multiple times to get the status however there is no information whatsoever.

Following are my questions –

1) is this an authorized service center of swipe
2) why am i not getting a proper response
3) what happened to my phone
4) when will i get the phone back
5) if you cant give the phone, will you be refunding the money

Team flipkart

Hope you are making a note of this email and the substandard service being provided by swipe mobile.

Thanks,
Ramesh

+1 photos

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Dec 30, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2017

Flipkart Customer Care's response We will revert on it.

Feb 27, 2018

Updated by Shinoj Palliprangat Maliyil Take your time to revert while we have ceased to purchase anything from Flipkart given your casual attitude towards customer feedback. I have shared this feedback with my extended family as well. Now it is only my family, later it will be many customers and their families and eventually your entity might face a slow and steady death if you dont change this attitude.