[Resolved] Flipkart — phone return fraud

Ðèçéñt Bõý V J

from Delhi, Delhi

Address:

New Delhi, Delhi, 110059

I have bought infinix smart3 plus mobile orderid: od od[protected] product received date :1 oct2019 and productive is defective and i have raised return request on 9 th oct byt in flipkart application there is no option for rrturn
In flipkart page there is oone option change ur mobile to another new same phone but i dont want this company priduct its hanging abd swith of time to time again i have called flipkart they didn't responce they says factort reset then use i have done all the option but there is no changes. Then flip cart executive says that there is no option forreturn kindly contact infinix customer care no they will help you

But 10 days replace pokicy is are joking

They are fraud with customer kindly return my phonr and return my money

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Nov 16, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2019

Flipkart Customer Care's response Hi,
Thanks for writing in. We're sorry to hear that you're facing issues with your Product. Since the product was delivered to you on 01 Oct 19 it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfill your replacement request. However, the product is covered under the manufacturer's warranty, so you can get in touch with the brand authorized service center and they'll be able to help you out. Hope this helps.