Flipkart — Pick Up and Refund Delay

The above Order no grievance.[protected]@flipkart.com,
[protected]@flipkart.com. The day the product was installed (table), the
technician (Afzal Ansari - [protected]) who came to fix it saw it was
chipped. He immediately clicked some photos and shared it with some
team. The same day I requested for a return . Since then Im waiting
for your process of the technician visit.

It was supposed to be yesterday 17th May 23: No call and no one came
home. I called up in the evening and the customer service rep told me
it will be done today on 18th.

Today is the 18th and have not recd any call or msg stating it. So i
called the customer service and the associate, Himani isnt giving me
straight answers and mentioned that I have to wait everyday at home
until 22nd cause it might happen any day.

Is this even logical as per your process. No pre defined time, No
schedule, no message. How am I supposed to know when will the
technician come. Your page says smooth 10 day return policy and this
nothing but smooth. This is seriously a very bad customer experience
for me.

After 2 days, I was told that due to technical reasons the status still shows as Technical visit pending and will be resolved in 24 hours and that I would receive the refund post pick up.

Today after apprx after 10 days 25th May (2 weeks delay in pickup) and everytime I call customer care they ask me to wait for another 2 days. This has delayed the entire process by more than 2 weeks. I really dont know do you expect customers to do.

Please check attached screenshot to understand the Unethical practices that your teams perform that cause all the delay and worsens the experience. Today I get a missed call Yes a 2 second missed call and by the time you click answer its disconnected. The 2nd time I made sure to take the screenshot so that you understand the practices that happen on ground level.
And if you try to callback and enter the pin even a 100 times, your associates dont answer. Attaching the screenshot of the associate and the screen shot showing the 1 sec missed call.

I have sent you numerous emails not once have i got a reply. Shows how much you value your customers !!
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    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
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    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
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