Flipkart — Pick-up not done after accepting return request

Chanu S

from Gurugram, Haryana

Mar 27, 2022

Address:

Gurugram

I have been contacting Flipkart to make the pick-up from the 11th March and suppose to be done by 14th March. However, they extended to 15th March, then to 16th march, then to wait 24-48 hours, and each day they kept going on with the same reply.

Today, it's 27th March, yet no pick-up is done, and it's not been solved. I am finding it very hard to understand that Flipkart not being able to solve this simple pick-up issue as though it's an unsolvable or undoable problem.

My refund amount of Rs.3600/- is still pending because of this.
An SMS last sent from Ekart out for a pick-up tracking ID FMPR[protected] is still pending. Please refer to the screenshots attached.
I have also attached other screenshots.
I request you to kindly look into this.

+3 photos

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Flipkart customer support has been notified about the posted complaint.

Mar 27, 2022

Updated by Chanu S why is it marked as Resolved when it is not? You can clearly see on the attachment that its still pending

Apr 01, 2022

Updated by Chanu S Thank for.
I have wasted weeks following-ups and making phone calls to Flipkart to sort this simple issue but they remain deft ears.
I raised a complaint here on the 27th and in 48 hours' time, Flipkart refunded my money. Wow! right? and they picked up the product later, that is today.