[Resolved] Flipkart — Pickup Failure

Adarsh Chandra

Address:	560034
Website:	Flipkart.com

I bought a mobile phone "SWIPE ELITE PLUS" from flipkart.com on 3rd October 2016, which when I received was faulty, So customer support scheduled a pickup for the same after checkup. The Pickup was scheduled and a time frame of 5 days was given but no one came for pickup in the given time frame. Then again they set up the pickup and again no one came. The same thing happen 5 times then I personally investigated the reason then I found that the courier partner they are using for pickup has left my city so they are not active their. I informed the same to Flipkart but they don't believed on me and again gave another pickup date, and the same process started again but no one came for another 5 pickup dates. They given me total 10 times pickup date in past 1 and half months. I talk to them daily on there customer support but no one listen. They have given me mental harassment and wasted my time and money.

I want resolution of this problem ASAP...

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Dec 2, 2016

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2016

Flipkart Customer Care's response Spoke with customer and informed to him that the refund has been initiated and it will be get reflected within the refund tat.

As customer was asking for the compensation so informed to customer that as per the company policy there is no compensation so we would not be able to do that.

So closing the case.