Flipkart — Please help!! Fraud by online shopping website selling low quality mobile phones

Address:	110091
Website:	flipkart.com

This is a complaint that i am making in regards to the harendous & Appauling cusotmer service that I have recieved from Flipkart . To start with, I had ordered an MI2 Handset from Flipkart on 12/05/2015, the phone worked fine for 3 months after which it started giving me a lot of problems, called up flipkart who explained me their return policies and asked me to visit the service Centre of MI phones . I took a day off to visit one of the most pathetic Service centres located in Noida Sector 18, wherein I was initially told that i have pay an amout to get my phone repaired as there was an external fault although nothing as such had happened, on arguing with them they finally agreed to get my phone repaired for free but gave a turn around time of a month which came as a surprise to me . I then called up FlipKart and got the adress of another service centre located in Vikas Marg in Lakshmi Nagar, people at this centere were a bit decent, but stated that I have to deposit my phone for 15 days as there was a software problem, i had to give my phone as had no option. Got my phone bac which worked fine for a week but again had the same problem, I cant keep on visiting the service centres again and again, so called up Flipkart requesting them to get me a replacement phone as I had already visitied the service centres in twice witin 6 months from the date of purchese of a new phone ., The horrible cusotmer service of Flipart kept on explaining me their poliies, on getting this esclated, i was made to speak to a supervisor and then a floor manager who promised me that he has esclated the case an i would get a call from a team in the next 24 hours, A week has passed and I havent heard anything from anyone from Flipkart, i am tired of visiting service centres to get my phone fixed, I dont have an extra phone which is again creating a big problem, I feel I am being cheated, paid Rs 7000 to such a renowned Brand trusting that I would get a reliable product, but all in vain . All I want is get this phone replaced, I am ready to pay an extra amount and get this phone replaced with any other phone as well, If my request is not handled, i would definaltey share this bad experience from flipkart on all social sites and would definaltely ask all my friends and family not to order anything from Flipkart as the services are pathetic, the cusotmer service is pathetic, they dont care for their cusotmers . If flipkart has a little care about their customers and if someone would like to contackt me on this with a resolution, i can be contacted on my cell phone [protected]

my Order ID: OD[protected]
Invoice No : # DEL[protected]
VAT/TIN: [protected]
Service tax #: AAACW8725FSD001
Mob : [protected]