[Resolved] Flipkart — please refrain from paying in advance to flipkart for buying items with exchange

tanumoy

from Kolkata, West Bengal

Address:	Bangalore, 560037
Website:	www.flipkart.com

Warning: if you are purchasing new mobile from flipkart in exchange of old mobile, or may be any other product, please make sure your payment mode is cod (Cash on delivery). Please don’t pay in advance as the delivery person denied to accept the old product giving you illogical reasons and forces you to pay the additional amount to purchase the new product instead of exchanging. Please see the pictures – my mobile has been marked as having multiple dents and not eligible for exchange however, sending the same snaps to flipkart customer care – they told me that the device is absolutely eligible for exchange and they will check with wish-master on the reason for not accepting.

Anyways, i have managed to sell the old handset at a significant higher rate in another leading website and finally bought the new handset from official website of the mobile manufacturer instead of flipkart. The only hassle was i need to wait for a week to get the refund from flipkart since i have paid in advance which we normally opt in online shopping.

+1 photos

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Jun 18, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

May 13, 2019

Flipkart Customer Care's response Customer raised a complaint stating that the courier service provider denied to pick up the exchange product. We have interacted with the customer and requested customer to place a fresh order as the order has already been cancelled. Also, the seller has confirmed that the refund has been completed on March 21, 2019. Hence, closing the complaint from our end.

Oct 01, 2019

Updated by tanumoy I have never been contacted to place a fresh order