Flipkart — Poco m2 pro mobile phone damage

We bought a brand new poco m2pro by trying a lot (Flashsale). We put great effort to buy a phone as it is a pandemic period and short of money. After all the hardwork and effort, were so happy when it came.
After unboxing we directed phone to charging after that we saw something like a "display damage" (I don't know what's the exact word for that)
Can you believe that a brand new phone with lot of excitement changed to grief all of sudden.
As we believe flipkart is one of the best trusted and good group we ordered and gave money
Its the responsibility of flipkart to check the products they are selling.
Either need a replacement or compensation.
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Flipkart customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2020
Flipkart Customer Care's response
Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your order details from the shared information. Request you to share the order ID in order to assist you further. Hope to hear from you soon.
Sep 01, 2020
Updated by Meena Sebastian
order ID OD[protected]
No progress till now(1 week)
Complaint comments 

Comments

order ID- OD[protected]
Please contact and do further needs.
We are so worried about your kinda service.

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