[Resolved]  Flipkart — Poco M2 Pro Mobile phone Return

Address:	Flipkart Internet Private Limited Vaishnavi Summit, No 6/B, 7th Main, 80 Feet Road, 3rd Block, Koramangala, Bangalore – 560034 India
Website:	www.flipkart.com

I had ordered for Poco M2 Pro mobile phone from Flipkart. Just 6days from its usage, today when trying to attend a few calls, I was not able to hear anything in my side and some short circuit like sounding bursts came from the earpiece, which definitely proved that the device is faulty. Luckily since I'm within the replacement period, which might have ended tomorrow, I immediately gave a return request. A customer service executive called to enquire about the return request for its processing and asked me about the problem and I patiently explained. It was totally wierd responses coming from the side of the customer service executive- she was a lady. She didn't have any technical knowledge and was forcing me to continue using this faulty product by saying that the issue will be resolved if I update the firmware and do a factory reset! I don't understand how a firmware update will resolve the issue with a faulty hardware. I posed this question. She had no answer for that but just vaguely said that the company's return policy is this and you should accept that. When asked with my right of replacement within the guaranteed replacement period of 7days she says that physical damages which can be seen in first look while the phone is delivered are the only defects covered under the replacement policy and asks me to take the phone to a service centre and continue using this faulty product rather than giving my replacement. She was so rude and harsh, who doesn't have any respect or value to a customer and was blaming me all the way through that I am not accepting her conditions- which she intends is to keep silent and continue with this faulty device. She was so rude to the extent that I felt deeply hurt. I was given a faulty product and when asked she's taking lectures on learning to be happy with what you've got!
Worst experience from the side of Flipkart.