Flipkart — Poor product delivery and No proper response from customer care executives

Address:

Hyderabad, Andhra Pradesh

Hi, I have ordered JBL J03B head set from flipkart on 5th May. Actually it needs to be delivered on 9th May. But, When the day has come they changed the delivery date to 11th May. This is the status which I found in flipkart site, Sun, 10th May12:25 pm Hyderabad Expected at Hyderabad Sort Facility Sun, 10th May04:37 am Hyderabad Received at Hitech City Hub Sat, 9th May10:44 pm Hyderabad Expected at Hitech City Hub Sat, 9th May08:49 pm Hyderabad Received at Hyderabad Sort Facility Sat, 9th May07:11 am Hyderabad Expected at Hyderabad Sort Facility Sat, 9th May03:35 am Bengaluru Received at TransportHub_HOK Sat, 9th May03:13 am Bengaluru Expected at TransportHub_HOK Sat, 9th May02:40 am Bengaluru Received at Whitefield Sort Facility Thu, 7th May10:33 pm Bengaluru Expected at Whitefield Sort Facility Thu, 7th May07:09 pm Mumbai Received at Bhiwandi Sort Facility Thu, 7th May06:58 pm Mumbai Shipment in-scanned at Bhiwandi Sort Facility Thu, 7th May06:58 pm Mumbai Expected at Bhiwandi Sort Facility Thu, 7th May06:58 pm Seller facility Your item has been dispatched . When I called to customer care, They replied me that product is expected to come to Hyderabad. It has not come to Hyderabad. I asked them, If it has not come then why did you updated as it has come to Hitech City hub? then they checked and told me that due to pincode it went back. My company is located 1KM far from Hitech city. Don't they have minimum sense. Flipkart customer care is not at all good. They don't know how to treat the customers. In addition they are telling that they can't assure me when the product can be delivered. If this is the case then why these people are running the company without plan and estimation?