Flipkart — Prepaid order not received

I have not received my order OD[protected] for which I paid rs. 3299 from my debit card. The app shows the product is delivered but I have not received it. It did not even show the tracking id or any shipment details in the app. I have already made complaint to flipkart but no actions have been taken by them. They say product is delivered maybe to a wrong address. I want my money back. It has been more than 10 days I made the complaint.