[Resolved]  Flipkart — Price tag missing from the delivered product

Address:Flipkart
Website:www.flipkart.com

Had requested a return of nike shoes on 14-Jun-2022 which got del on the same day, due to size fit issues.
The pick up guy came the next day and denied to pick up the product due to price tag missing for the product. I called flipkart customer care and informed about this issue. He told me to cancel the return request and place a new return request.
I did exactly the same but the now they are denying the fact that price tag was missing in delivered product. I again contacted the customer care and asked them to raise a complaint for this issue. Today i got a call from flipkart team informing that my product cannot be returned since price tag is a mandatory condition for return/exchange. I informed them that price tag was missing in the originally packed product so i cannot provide them the price tag but they are totally denying that price tag could be misssing in the product they delivered. Moreover, i was suggested by the flipkart team that i should have taken a video while opening the shoe packet which i could show them as evidence. Tell me, who does video shooting while opening the online shopped item. Atleast i have never done this before but going froward it seems to be the only option while shopping on flipkart. They are forcing me to believe that the price tag was present in the originally delivered order and are totally denying the exchange. I cannot compromise on the order since i have paid rs 2913/- for the shoe, and to me this amount does matter. I am really frustated with this incident and want to get this resolved earliest. I want to take legal action this incident
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Jun 24, 2022
Complaint marked as Resolved 
Pick up done
Flipkart customer support has been notified about the posted complaint.
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