Flipkart — Product and payment both are not getting.

Website:

www.flipkart.com

HI i have placed a Grocery order on 01st september in flikpkart. in my deliver package 5ltr kachighani oil was missing. i raise a complain for that in same day they told me you will get refund in within 3 days . i have raise a ticket for same issue 5-6 times but did not getting any refund . now they are saying refund days over you will not got refund . in this case i have not getting any product or amount .they are doing fraud to us . please kindly do needful action so that they will not do again with anyone.