[Resolved]  Flipkart — Product cancelled after approval

Address:Kolkata, West Bengal

Hello, I am Titas Roy, ordering two moto g2 from FlipKart. But one order is cancelled and it is came in my mail that, "We would like to inform you that we have processed your cancellation request for the following items in the Order OD[protected] :". But I am not cancelled it. I called to their customer care and asked why it is cancelled they replied that as I ordered same two product so they need to verify and they are not able to reach my cell no. So it is cancelled. But for this I loose INR 3000 as that product is under some discount. One funny thing in the process of FlipKart is there I did not found any mailing system from the app though it is there a section where user can mail. But that button is not working. So my request is to reschedule the same process and give me the opportunity to buy the same product with that discounted price. Titas Roy. +91 [protected] email: titas.[protected]@gmail.com
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
Verified Support
Mar 27, 2015
Flipkart Customer Care's response
Dear Titas, Greetings from Flipkart.com! This is with reference to your complaint posted on Consumer Complaint regarding the Moto G. On checking our records, we see that the order got canceled due to multiple orders for mobiles. To ensure equal opportunity to all our customers, we do not honour mutliple order. Hope this helps.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    46700
    Pending
    0
    Resolved
    25440
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information