[Resolved]  Flipkart — product complaint - looking for replacement

Hi team,
Below are my concerns about the order no : od[protected] asus zenfone max pro m1:-
1) product was delivered on 15 october (Ordered on 12 october, good service on delivery part), but unfortunately i got the damage product, the back cover was dent and hence requested for replacement.
2) i got new phone delivered again as part of replacement on 22 october, now i have problem with performance like network fluctuation, slow internet, difficulties in loading the app, and touch screen getting freezed. Because of the network issue i am not getting the messages on time, due to this i am facing lot of issue in payment gateway and activities. Hence requested for refund on 25 october, then flipkart sent one technician to see the issue on 26 october, he formatted my phone but still the issue persists. He advised if the issue still persists, he will do the replacement.

3) i am not finding any option to request for return in my order list for this particular product. It is still showing technician visit service is in progress.

I am looking for either refund of money or replacement of the phone. Please help me on this.

I kindly request you to please take an immediate action on it.

Thanks
Balram