| Address: | Hyderabad | | Website: | Flipkart |
I had ordered METALAC Stainless steel dish drainer last month with Order ID - OD[protected].Please check the attached screenshots. First, the order kept getting delayed. After a week of repeated delays i started contacting the customer care. They had no clue at all why the product was delayed. They treated as if i am dumb person and asked to check order status on the application. They were unhelpful. I finally got frustrated with constant delivery delay and cancelled the product. I never received any update about refund after this. I contacted customer care asking about my refund and i want to know in which mode will i receive my refund back. They told me to wait, seller will initiate refund once product reaches him!! How am I responsible for this? The product never reached me and flipkart teams didn't help at all. Now for my refund, i keep contacting them and all they give are generic answers like please wait. It is my money. I am sure the seller is a fake company and in this case flipkart is responsible to return my amount. Why should I wait for a refund when seller there is a delay in delivery of product for more than 15 days. Repeated complaints to customer care went unanswered. I don't know where is my money. I even wrote an email to grievance.[protected]@flipkart.com and haven't received a resolution or reply back from Flipkart team.
Hence i am forced to write here to get my refund back. I hope atleast now the team will refund my amount quickly as its been more than a month of constant contact with customer care reg. Product and refund.
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