[Resolved]  Flipkart — Product Different From what I ordered

Address:B2-T4, NALANDA APTS. RAWANPHOND, AQUEM BAIXO, Margao Goa

Hello

I had ordered a product from Flipkart that is BANI WOMEN Printed Kurta, Trouser/Pant & Dupatta Set instead of this item I have received an old white T-shirt. The amount I paid is Rs 1799. I tried calling the support, wrote emails tried getting help on chat... I even requested a callback but I din get any help.. they are not resolving the issue they just send a message saying the follwing :

Return Update: Sorry, your return request for BANI WOMEN Printed Kur... cannot be fulfilled by the seller as the courier service provider has confirmed the delivery of the order with the product being intact. For any additional assistance with your request, please click here: http://fkrt.it/CJnXksNNNN

Please help me get a refund
Order Id : OD[protected]
Incident: IN[protected]
Product Name : BANI WOMEN
Printed Kurta, Trouser/Pant & Dupatta Set
Seller: CHESHTAA APPARELS INDIA
+2 photos
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Sep 20, 2021
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2021
Flipkart Customer Care's response
We will revert on it.
Complaint comments 

Comments

Today again I have received the same message as below:

Return Update: Sorry, your return request for BANI WOMEN Printed Kur... cannot be fulfilled by the seller as the courier service provider has confirmed the delivery of the order with the product being intact. For any additional assistance with your request, please click here: http://fkrt.it/CJnXksNNNN

4 tyms I have placed return request without even calling me thy send me this same messgae..the seller has not packed the item ..it is not the courier partner it's the seller ..I want my refund... How can u fool people by giving a t-shirt

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