[Resolved] Flipkart — Product has not come with all components | |||||
Hi, i ordered a table from flipkart; the order id is od[protected]. The item is at https://www.flipkart.com/royal-oak-bell-engineered-wood-office-table/p/itmeazdjuu4nww57?pid=OSTEAZDJWVHS...⇄ When the item was delivered, it didn't come with any screw or handle required for the table. Then i raised a complaint with flipkart to get the screws and handles. But the flipkart support person sent a mail to me stating that a technician visit was arranged on a specified date (5 june). I responded to that mail asking why the technician is visiting when i wanted the screws to be sent to me. To that, another support executive sent the same kind of mail, without even reading my support request or mail trails, stating the same thing — a technician will visit on 5th. On fifth, i waited till evening, and no one came. Then i contacted the support again, and they confirmed that the technician will visit and asked me to wait till end of the day. Nobody came or called. After that, next day i raised the request once again. After a couple of days, flipkart sent me another mail stating a technician visit is scheduled for 9th june. I have tried to contact them about it multiple times, but no support number is getting through. I requested callbacks, but they insist on not calling me back about this. All i am requesting is the screws and handles to be sent across to me and assembly to be arranged for the table. Was this information helpful? | |||||
Jun 24, 2017 Complaint marked as Resolved Flipkart was very slow to respond to my complaint. Finally they picked up the product and processed my refund. Thank you. Flipkart customer support has been notified about the posted complaint. Verified Support Jun 21, 2017 Flipkart Customer Care's response We have taken up this case internally. We will get back to the customer with an update on it.
| |||||
1 Comment | |||||
Comments
Hi Thanks for picking up the table. But the refund hasn't been processed yet. Can you please look into that also?
Reply
55%
Complaints
46701
Pending
0
Resolved
25442
View all 46701 Flipkart reviews & complaints
+91 80 4274 9527 [Grievance Officer]
+91 80 4908 3910 [Grievance Officer]
+91 12 4615 0000 [Corp Office]
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
View all Flipkart contact information