Flipkart — Product has reached the hub nearest to you but not delivering the item from last 2 days

Address:

IIT DELHI

My name is Sumit Kumar Singh, and I am writing to express my disappointment regarding my recent order with Order ID ODOD[protected]. On October 10th, I ordered an Iphone and its adapter and I received the adapter only on October 11th, not my phone as per the date.

I've purchased Iphone 14 mobile on 10th October around 2:00 a.m. and it's delivery date is 11th, it has reached to my nearest area hub on 11th in the early morning but they failed to deliver on time and I contacted flipkart support team and they promised me to deliver that product on 12th and again they failed. They didn't even tried to deliver the product both times.

Now I called the flipkart customer care that I want assurance from there side that they will not cancel my product from there side and I will get the product. but they are not giving me assurance as well taht means, flipkart is nowadays making fake promising for prepaid delivery customers, not giving true information even, charging so much extra in term of packing charge, handling charge, but not able to handle the product on time.

My flipkart order I'd - ODOD[protected]
Tracking number - FMPP[protected]