[Resolved] Flipkart — product is not delivered and ask to cancel the order

Dedha

from Patna, Bihar

Address:	FLIPKART INDIA PRIVATE LIMITED, Vaishnavi summit, ground floor, 7th main, 80 feet road, 3rd block, Koramangala industrial layout, Bangalore-560034, 560034
Website:	www.flipkart.com/?ef_id=CjwKCAiAob3vBRAUEiwAIbs5Tpm30hUzx4Od-WA3DODekO1AaR-pbsnoVkjjWAH6Gy0FjERoiL8F

Order id-od[protected]
Track id-fmpp[protected]

I had ordered 2 pair of shoes on 2nd december 2019 which cost me 787 with delivery charges. They sent me a sms which stated that the order has been placed successfully and will be delivered by the 5th december 2019. And today i got a call from their customer care and they asked me to cancel the order and told me to reorder but the problem is the price on the same product has been increased... And all the drama they did to me because of they want some extra money that's why they didn't deliver the product and now told me reorder again... My concern is that what is the real problem to deliver the product??

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Feb 2, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 30, 2019

Flipkart Customer Care's response Hi,

We're writing about the status of your order with order id OD[protected].

While we were tracking your order to make sure that it reaches you on time, there was an unexpected delay in having your order delivered. However, the product was delivered to you on 15 December by the courier service provider. Thanks for being patient while we worked with the seller and courier service provider to ensure that the order is delivered to you.